At osterlo, we’re committed to delivering comfort straight to your door. Below you’ll find everything you need to know about how and when your order ships.

Order Processing & Fulfillment

All orders are fulfilled within 1–3 business days after being placed. Once your order has been fulfilled, it will be handed off to our shipping partners and you’ll receive a confirmation email with tracking information as soon as your order ships.

Orders are not processed or fulfilled on weekends or holidays.

Shipping Times

Average shipping time is 9–12 business days.

Delivery times may vary based on:

- Location

- Carrier operations

- Weather conditions

- Seasonal or holiday-related delays

Please note that shipping times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

From time to time, we may offer shipping promotions, which will be clearly displayed at checkout.

International Shipping & Customs

We ship internationally to select countries.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in your order total and are the responsibility of the customer.

Osterlo is not responsible for delays caused by customs clearance or local delivery services.

Tracking Information

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Osterlo is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply.

Lost or Delayed Packages

If your order appears delayed or has not arrived within the estimated delivery window, please contact us at support@osterlo.com and we’ll do our best to assist.

While we cannot control carrier delays, we will always work with you to find a solution.

Split Shipments

In some cases, items in the same order may ship separately. If this happens, you’ll receive multiple tracking numbers.

Returns & Exchanges

For information about returns, exchanges, or store credit, please refer to our Return & Refund Policy.

Questions?

If you have any questions about shipping, feel free to reach out to us at:
support@osterlo.com